Frequently Asked Questions
Pricing
Printing
Embroidery
Shipping
Products
Reorders
Changes to Orders
Payment
What exactly affects the cost of my order?
Shirts receiving the same design are considered one order. In our Online Designer, shirts of different colors are considered different orders, despite if they have the same design, so please contact us if you are trying for bulk pricing. The category and brand of the item determines pricing, as well as colors of the garment and amount of colors used in screen printing. As a general rule: white shirts are generally the cheapest, and light colors on dark shirts cost more. The less areas printed (back, front), the lower the price. In fact, just a breast pocket print is much different than a whole back print.
Can I see how much my order will be before I buy it?
When you finish your design, before or after you save it, you have to click on the "Quanities" tab. From there, once you adjust the amount of shirts per size, your current total will be displayed in the same window. If you need a quote that you believe our Online Designer cannot accomidate, or feel more comfortable just asking a human being, then please give us a call at 1-561-844-8700.
Is there bulk pricing?
Yes, there is. Buying shirts in large quantities grants you a discount, based on a 12-piece bracket. Buying 12 shirts is cheaper than 6. But, 13 isn't cheaper than 12. You have to hit the next 12 increment to receive a discount (12, 24, 32...). Some items, such a coozies, the orders are already broken up into quantity brackets (where you can only order, let's say, 50, 100, or 200) and therefore have already been priced accordingly.
Can I qualify for bulk discounts with different color shirts?
In our Online Designer, an order with 6 blue shirts is separate than 10 red shirts, even if they have the same design. Therefore, they won't combine together for bulk pricing. If you have an order that you want priced this way, then please continue your order with the total amount of shirts you need in just one color. Then, once you have placed the order, use the Special Instructions form to let us know the correct color/size combinations you would like and we will contact you quickly on working out your order.
Does different designs together in the same order contribute towards bulk pricing?
No, every design is considered a separate order. You can still qualify for a bulk discount if one of your design orders meets the requirements, but different designs will not combine together.
Can I have a custom design printed?
Yes, you can. If you would like us to put a custom design of your boat, logo, or artwork onto your garments, it would be best to either contact us through e-mail at info@canyongearinternational.com, by phone at 1-561-844-8700, or through the Contact form on our website.
How large can you print designs?
The back of a t-shirt or jacket usually looks best no bigger than 14" tall or wide. We can print larger, however, no single image can exceed 13" x 19", but the overall design (for example, and image and text) can. The front pocket usually goes no bigger than 3.75" wide. If you have any questions on whether something would fit or look well on garments, just Contact us!
How long does screen printing last?
The standard lifetime for a screenprint is about 35 washes, but most last much longer. To insure longevity, wash your shirts inside out in cold water on a low tumble dry setting (unless the tag calls for a different drying method). Dry cleaning is not recommended.
Can you print over zippers?
No, we cannot print a design ontop of a zipper. Designs can be printed on both sides of the front of the garment, however.
Can I have a design on a sleeve?
Our Online Designer does not currently support sleeve designs; however, we will do them on request. Either let us know after your order using the Special Instructions Form, or contact us directly via e-mail, by phone at 1-561-844-8700, or using our Contact page.
Why does the shirt color show through the design?
Our designs do not come standard with a fill. Be aware of this--most non-embroidered designs are just printed lineart. If you require a fill, that is something to note after your order using the Special Instructions form. We will adjust your order to accomidate the additional color.
How do I make a special request for my order?
There is a Special Instructions form on the same page as our Online Designer. Please place your order and then use this form with your order number to give us any special instructions you may have. If you have questions before you wish to order, then you can Contact us.
Is there anyway to make the garment, text, or artwork colors match a specific color?
Yes, if you have a Pantone number you want us to use for anything, do the best you can in our Online Designer to match it and then fill out the Special Instructions form after you have placed your order.
Can you embroider and screen print on the same object?
Each garment will list on their product pages whether they do screenprinting or embroidery. Any garment that accepts both, we can use both methods. However, our Online Designer might not reflect this properly. To be sure, make sure you Contact us or use the Special Instructions form and we can adjust your order.
How will my garments be printed?
At Canyon Gear International we do two types of printing on garments: Screenprinting and Embroidery.
Screenprinting is done by taking digital artwork and printing it on a clear film. This image is burnt into a screen to act as a stencil of sorts. Each layer of ink has a separate screen that is needed. (Each separate color, black, white) Then, ink is put in the screen (which is laid ontop of the garment) and squeegee'd out through the design stencil, onto the shirt. It goes through a quick heat-dryer to dry the ink and the process is repeated for each garment. Embroidery is done in a completely different process, but both require that artwork is digitized. Once the artwork is turned into a digital format, it is converted into a digital stitch format that our embroidery machines use to stitch it onto your garment.
Can I have a custom design embroidered?
Yes, you can. If you would like us to put a custom design of your boat, logo, or artwork onto your garments, it would be best to either contact us through e-mail at info@canyongearinternational.com, by phone at 1-561-844-8700, or through the Contact form on our website.
Can you embroider and screen print on the same object?
Each garment will list on their product pages whether they do screenprinting or embroidery. Any garment that accepts both, we can use both methods. However, our Online Designer might not reflect this properly. To be sure, make sure you Contact us or use the Special Instructions form and we can adjust your order.
What is the process for producing embroidery orders?
Embroidery is done by first digitizing a piece of artwork. Once the artwork is turned into a digital format, it is converted into a digital stitch format that our embroidery machines use to stitch it onto your garment. There are specific colors loaded into our machines (over forty or so) that stitched in a certain sequence to make your piece.
How long does it take to process my order?
Processing takes on average between 3-7 days. This is the standard industry turnaround time for custom-made orders of this quality.
How long is standard delivery?
Our standard is the FAST delivery service, which means you will receive your order in approximately 14 business days from when you place the order. Not all of this time is shipping time, it includes processing as well. When you check our Shipping Calendar, the FAST and FASTER service dates include processing, but are not guaranteed. We will inform you of when you should expect your order after you have placed it.
What is FASTER delivery?
Our FASTER delivery service guarantees that you will receive your order in 7 business days. This time includes the processing time, so you will receive your items 7 business days after you have placed your order, as long as your order is placed before close of business that business day.
What if I need my order in less than a week?
Production time usually takes too long for such an order--but accommidations might be able to be made depending on the order. Contact us before placing an order that you have this kind of requirement for.
What shipping information do I need to provide?
We will need your full address, including an Company Name, zip code, postal code, apartment or room number, suite number, street name, city, state, country (if outside US), province, floor, and any mailbox designations.
Do you ship to military or hotel addresses?
Yes, if the location supports it. Make sure that you will be able to receive the package, please check with the owner of the location before you provide us with the address.
Will you ship my order without payment?
No, we do not deliver any order than has not been paid in full. If you cannot pay for a full amount of an order, please contact us and we may be able to work out a deposit system with you.
Are there international shipping fees?
Any fees charged by UPS for international shipping will be applied. Also, check with your local customs to see if there will be any additional fees that might be included.
Where can I find a size chart for one of your products?
Every product page displays a list of our sizes available for that specific piece. If you still have any questions on sizes, please contact us.
Are there youth sizes available?
Certain pieces do come in Youth sizes. The Classic Pique Polo, Silky Pique Polo, Crewneck Sweatshirt, Hooded Sweatshirt, and Short Sleeve T-Shirt are examples of products that feature youth sizes.
Do you offer infant or toddler sizes?
No, we do not offer sizes smaller than our Youth sizes that are available in select products.
What about big or tall sizes?
Most products have large sizes available. We do not carry sizes beyond what are listed.
Do you offer any organic clothing?
Each garment has the material that it is made with listed. We offer plenty of cotton-only garments, or garments made with non-synthetic materials.
Can I reorder a design I have previously ordered?
Yes, you can. If you have the design saved you can access it from the Online Designer and reorder it from there. If you did not purchase your design through the Online Designer, contact us as we should have your design saved. In most instances, reorders get a discount.
Can I reorder an old design, but make a few changes?
You can edit your design that you have saved in the Online Designer. If you did not make your design in the Online Designer, contact us. Since you are making changes, you won't get a discount (except if the changes are color switching--such as making something that was gold now blue).
Can I add more pieces to my order once the order has been placed?
Of course. If you need to do this, please contact us. Be sure to have your e-mail and last four digits of your order number ready, or include it in the e-mail/contact form.
Can I change the sizes or colors of the garments after I have placed my order?
Yes, as with most changes to orders, please contact us. You will need your e-mail and the last four digits of your order number when you contact us.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Do you accept purchases from organizations?
Yes, we do. You can make purchases from our Online Designer as if you were just an individual. Or, if you would feel more comfortable, you can contact us directly and we can work with your needs.
Will you ship my order without payment?
No, we do not deliver any order than has not been paid in full. If you cannot pay for a full amount of an order, please contact us and we may be able to work out a deposit system with you.